Terms and Conditions

We are a private limited company registered in England and Wales (company number 17151366). Our registered office is 128 City Road, London, United Kingdom, EC1V 2NX. Cendroa is our service.

By creating an account, buying tokens or using Cendroa, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the service.

You must be at least 18 years old and able to enter a binding contract. You must provide accurate account details. The account is personal to you; do not share login access.

Sign-in is through Google. You are responsible for keeping that Google account secure.

We provide tools to generate product images, product videos and product-with-avatar visuals. Features, prices, token costs and quality may change. We may add, change or withdraw tools with reasonable notice where practical.

AI output is not guaranteed. Results may be inaccurate, similar to other works, or unsuitable for a particular campaign. You must review every result before you publish or sell it.

New accounts may receive promotional tokens. Promotional tokens have no cash value, are not transferable, and we may change or withdraw them.

Generation uses prepaid tokens. The current rate shown at checkout is €0.10 per token, unless we display a different price. Image generation currently costs 5 tokens per successful run. Video generation may use additional tokens as shown in the product before you confirm.

Payment is taken by our payment provider (Secure Processor). We do not store your full card number. Tokens are added after the payment is confirmed as completed. Until then, no tokens are owed.

Tokens are a licence to use the service, not money on deposit, electronic money or a stored-value account. They have no cash value except where consumer law requires a refund. Tokens are not transferable between accounts.

Tokens are digital content. They are credited immediately after payment. By completing a purchase you agree that supply starts at once and that you lose the right to cancel that purchase, including for unused tokens. Unused purchased tokens stay on your account until used or the account is closed. They are not paid out as cash.

We do not refund tokens already spent on a generation that was delivered, including results you dislike. If a generation clearly failed on our side (for example no file was produced), we restore the tokens used for that attempt.

If you were charged twice, or charged without tokens being added, email support@cendroa.com from your account address. Chargebacks made without first contacting us may lead to account suspension while we investigate. Full details are in our Refund Policy.

You must only upload photos and prompts you have the right to use. You confirm that your uploads do not infringe anyone’s intellectual property, privacy or publicity rights, and that you have permission to use a person’s likeness where the photo shows them.

You grant us a worldwide licence to host, copy and process your uploads solely to provide the service (including sending them to our AI and storage providers). We do not claim ownership of your original photos.

As between you and us, you may use generated images and videos for your personal and commercial purposes (including ads, shops and social posts), provided you comply with these Terms and the law.

This licence does not mean the output is unique, that you own every right against third parties, or that the output will not resemble existing brands, people or artworks. You are responsible for checking that your use of a result is lawful in the country where you publish it.

You may not use Cendroa name, logo or branding on your products as if we endorse them, without our written permission.

Generated files are stored with a URL. Anyone with the link may be able to open the file. Delete items you no longer want from My Ads where the product allows it, or ask us to delete your account.

You must not use Cendroa to:

• create illegal content, including child sexual abuse material;
• create non-consensual intimate or sexual images of a real person;
• impersonate someone in a way intended to deceive or harm;
• infringe copyright, trademarks or other rights;
• upload malware, scrape the service, or attack our systems;
• resell access to the service or share your account;
• bypass token limits or payment.

We may refuse a generation, remove content, freeze tokens or close an account if we reasonably believe these rules were broken.

We aim to keep Cendroa available, but we do not promise uninterrupted or error-free service. Third-party AI, storage and payment providers can fail. We are not liable for delays or failed generations caused by those providers, except that we will restore tokens for a generation that did not complete on our side.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited under English law.

If you are a consumer, your statutory rights stay in place. We supply the service with reasonable care and skill. We do not warrant that a particular AI result will meet a commercial target or platform ad policy.

If you use the service for business, then to the fullest extent allowed by law: the service is provided “as is”; we are not liable for lost profits, lost data, or indirect loss; and our total liability for a claim is limited to the amount you paid us for tokens in the 3 months before the claim.

You may stop using the service at any time. Unused promotional tokens and unused purchased tokens expire when the account is closed. We do not pay them out as cash, except where consumer law requires otherwise.

We may suspend or close an account for breach of these Terms, unpaid chargebacks, fraud risk, or if we stop offering the service. We will try to give notice where it is reasonable to do so.

These Terms are governed by the laws of England and Wales. Courts of England and Wales have jurisdiction, except that if you are a consumer living in another country you may also bring a claim in your local courts where the law allows.

We may update these Terms. The “Last updated” date will change. If a change is material, we will try to notify you in the product or by email. Continued use after the update means you accept the new Terms.

For any questions about these Terms or Cendroa, contact us at support@cendroa.com.